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Casper Sees Success In 311 App Rollout

The kinds of problems Casper City Manager Carter Napier hears about include a lot of calls about street signs, like a stop sign that has fallen or been knocked over.

Or in the summertime, his office will hear about parts of town where the weeds have gotten particularly bad.

"We just get the whole gamut of things that people want to let us know about," he said. "And for us, a big part of our problem is, if we don't know about it, sometimes it won't get dealt with."

So while those phone calls are useful, Napier said they're not necessarily efficient. That's where an app the city launched in January makes things a little easier on everyone. Residents can report a problem, like potholes or a streetlight outage, and then track the progress of it. And since the app immediately creates a work order, city workers can get to the problem more quickly, with responses typically happening within 72 hours.

So far, Napier said the city has been able to complete 76 different issues that were reported through the app. And for residents that prefer something more old school, the city still accepts phone calls and emails.

The city would like to hear from residents who have ideas for how the app could be used. Most recently, it began accepting snow removal requests through the app, following a severe winter storm.

Maggie Mullen is Wyoming Public Radio's regional reporter with the Mountain West News Bureau. Her work has aired on NPR, Marketplace, Science Friday, and Here and Now. She was awarded a 2019 regional Edward R. Murrow Award for her story on the Black 14.
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