Campbell County Health Attacked By Malicious Software

Sep 23, 2019

Credit Campbell County Health

Campbell County Health has become the victim of a ransomware attack that has affected its computer system.

"On Friday, September 20, at approximately 3:30 a.m., Campbell County Health experienced a computer service disruption that was later identified as ransomware," a statement released today said.

The health system, which includes the hospital, its clinics and a long-term care facility, began working with a third-party cybersecurity team and officials at the local, state and federal levels.

Ransomware is a malicious software that denies access to computer systems or data until ransom is paid. A ransomware attack is a crime, and the FBI and the Department of Homeland Security have been notified, officials said.

The hospital has moved to paper records for the time being.

Campbell County Health Chief Operating Officer Colleen Heeter said some services were also affected by the attack. That includes the hospital's radiology department, which could cause some patients to be transferred to another hospital because some technological functions are not working.

"Our lab is fully functioning even though on paper and our clinics and emergency room are treating and receiving patients just some of the modalities if you will, on radiology is not able to be functioning so we would transfer to a higher level," Heeter said.

There is no timeline for when the situation will be resolved. Heeter said the investigation is ongoing.

"We understand very clearly that this has caused significant disruption in our community and is potentially an inconvenience to many for our patients and our community. And we apologize and appreciate your patience in this matter," she said.

Campbell County Health said there is no evidence that any patient information has been accessed or compromised.

Campbell County Commissioners have issued a disaster declaration due to the attack. The hope is to prevent Campbell County Health from receiving reimbursement penalties if it has to transfer patients to a less capable facility.

Emergency services, the walk-in clinic and maternal child department are open for patients and transfers if necessary.

As of Monday, September 23, some services are unavailable or have been rescheduled. Campbell County Health recommends patients with an appointment to call and confirm with the appropriate medical departments before coming in.

Have a question about this story? Contact the reporter, Catherine Wheeler, at