During the coronavirus pandemic, many hospitals have restricted family visits because the risk of infection is just too high.
For many families, the only connection they have to a loved one in their final moments in the ICU is through a hospital chaplain.
As New York City experiences a staggering loss of life this week, Rocky Walker, a chaplain at Mount Sinai Hospital in Manhattan, has been working outside the shut doors of patient rooms. There, while on the phone or video chat with a patient's family member, he'll describe what he's seeing in the room.